Setting the turnaround expectation before providing any service

Assurance Technologies Inc. (ATI) prides itself on providing a swift and efficient calibration service with a standard turnaround time of 3-5 business days. Our state-of-the-art temperature-controlled lab and dedicated team ensure minimal downtime for your equipment. For those requiring even faster service, expedited options are available to meet urgent needs, please just send an email to labprocess@atiquality.com and someone will address your expedite request.

One of the biggest challenges manufacturers have shared with us, is the amount of time their gages are gone from the facility when outsourced calibration is required. Some service providers offer an on-site solution to customers, regardless of how cost-inefficient it truly is. Instead of billing customers for on-site setup time to bring in equipment,  invoicing multiple resources on-site to handle the volume we've dedicated ourself to honing the process to provide a competitive per gage price with consistent < 1 week turnaround. For 7+ years, our internal calibration management system has tracked every job that's come through the door, it provides us KPI values that drive our decision making process. If you toured our facility you'd see dashboards setup for every service ATI offers to customers. This visualization demands all of our teams maintain a level of accountablity to delivering a quality service on-time.

As an organization, transparency is a big part of our core values. It's now time for our customers to have the ability to see into our process. ATI wants to set a precedent on what information is provided ahead of any service being provided. Our goal with the data below is to allow ATI to set an expectation for metrology teams that rely on our outsourced calibration services.